Privacy Policy

FoodWare Hub and Allied Services Ltd.

Last updated: October 1, 2026

FoodWare Hub and Allied Services Ltd. ("FoodWare Hub", "we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with our website, mobile applications, training programs, catering services, and all related platforms ("Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

1.1 Information You Provide Directly

• Account Information: name, email address, phone number, password.
• Order & Delivery Information: delivery address, order details, special instructions.
• Training & Program Registration: participant details, contact information, attendance records.
• Customer Support Requests: messages, inquiries, feedback.
• Business Partnership Information: vendor details, business contact information.

1.2 Automatically Collected Information

When you use our website or app, we may automatically collect:

• Device information (browser type, OS, IP address)
• Usage data (pages visited, time spent, referral links)
• Cookies and similar tracking technologies

1.3 Payment Information

We do not store or process your payment card details. All payments are handled securely by third-party processors:

• Paystack
• Flutterwave

These processors may collect payment information according to their own privacy policies.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 Service Delivery

• Processing and fulfilling orders
• Coordinating deliveries and pickups
• Managing training programs and registrations
• Providing customer support

2.2 Communication

• Sending order updates, confirmations, and delivery notifications
• Sending account alerts, password resets, and security notices
• Responding to inquiries and support requests

2.3 Business Operations

• Improving our menu, services, and user experience
• Conducting analytics and performance monitoring
• Maintaining accurate accounting and tax records
• Preventing fraud, abuse, or unauthorized access

2.4 Legal Compliance

• Complying with NDPA, NDPR, and other applicable laws
• Responding to lawful requests from government authorities

3. Legal Basis for Processing (NDPA / NDPR Compliance)

We process personal data under the following lawful bases:

• Consent — when you create an account or submit information voluntarily.
• Contract — to fulfill your orders and provide requested services.
• Legal Obligation — for tax, accounting, and regulatory compliance.
• Legitimate Interest — improving our services, preventing fraud, and ensuring platform security.

4. How We Share Your Information

We do not sell your personal information.

We may share your data only with:

• Payment processors (Paystack, Flutterwave)
• Delivery partners who need your address and contact details
• Training facilitators (only necessary participant information)
• IT service providers (hosting, analytics, security)
• Advertising partners, including Google, which may collect device and usage information through cookies to show ads (see Section 7.1)
• Regulatory authorities when legally required

All third parties are required to handle your data securely and in compliance with NDPA/NDPR.

5. Data Retention

We retain personal data only as long as necessary for:

• Providing services
• Maintaining business records
• Meeting legal, tax, and regulatory obligations

Order and transaction records may be retained for up to 7 years as required by Nigerian tax laws.

You may request deletion of your account at any time (see Section 8).

6. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

• Encrypted data transmission (HTTPS)
• Secure authentication and access controls
• Regular security audits
• Vendor compliance checks

No system is 100% secure, but we take reasonable steps to protect your information.

7. Cookies and Tracking Technologies

We use cookies to:

• Maintain session information
• Improve website performance
• Analyze usage patterns
• Personalize your experience

You may disable cookies in your browser settings, but some features may not function properly.

7.1 Advertising

We use Google AdSense to display advertisements on our website. In connection with this:

• Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to our website and/or other sites on the Internet.
• Ads may be personalized or non-personalized depending on your settings and location.

You can opt out of personalized advertising by visiting Google Ads Settings at https://adssettings.google.com. You can also opt out of some third-party vendors' use of cookies for personalized advertising by visiting https://www.aboutads.info.

For more information on how Google uses data from sites that show its ads, visit https://policies.google.com/technologies/partner-sites.

8. Your Rights Under NDPA & NDPR

You have the following rights regarding your personal data:

• Right to Access — request a copy of your personal data.
• Right to Correction — update or correct inaccurate information.
• Right to Deletion — request deletion of your account or data.
• Right to Withdraw Consent — stop receiving marketing communications.
• Right to Data Portability — request transfer of your data to another service.
• Right to Object — restrict certain types of processing.

To exercise any of these rights, contact us using the details in Section 11.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from minors without parental consent.

10. International Data Transfers

If your data is processed outside Nigeria, we ensure:

• Adequate data protection safeguards
• Compliance with NDPA/NDPR transfer requirements
• Contracts with third-party processors that meet legal standards

11. Contact Information

If you have questions, requests, or complaints about this Privacy Policy, contact us at:

• FoodWare Hub and Allied Services Ltd.
• Email: foodwarehuballied@gmail.com
• Phone: +234 813 340 1215 / +234 708 815 0604
• Website: foodwarehub.com
• Address: Manai Road by Luka Barde Street (2nd Transformer before Yakowa Street), Gbagyi Villa, Sabo, Kaduna State

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will:

• Post the updated version on our website
• Update the "Last Updated" date
• Notify users of significant changes where required by law

Continued use of our Services after changes means you accept the updated policy.